Step 1: Check if you qualify
Review the eligibility rules. Have your benefit letter or income proof ready. Make sure nobody else in your household already has Lifeline.
Step 2: Apply online or by phone
Complete our secure online application or call 1-800-633-7797. You'll provide your name, date of birth, address, last 4 of your SSN (or Tribal ID) and choose your free device.
Step 3: Verification with the National Verifier
We submit your information to USAC's Lifeline National Verifier. Many applicants are approved automatically through government databases. If documents are needed, we'll tell you exactly what to upload.
Step 4: Receive and activate your phone
Your phone ships free within 1–2 business days of approval. Power it on, follow the activation guide, or call technical support for help. See support & activation.
How long does the whole process take?
Most customers go from application to phone-in-hand within about a week. Applications needing documents can take a few days longer.
Times are typical, not guaranteed; manual document review can add 1–3 business days.