How do I activate my free phone?
- Make sure the SIM card is inserted (it usually comes pre-installed).
- Charge and power on the phone.
- Follow the on-screen setup and connect to Wi‑Fi if available.
- Make a test call to confirm service.
How do I check my data balance?
Call technical support at 1-800-188-7575 anytime to check your remaining data. Your data renews every 30 days from activation.
How do I turn on hotspot?
iPhone: Settings → Personal Hotspot → Allow Others to Join. Samsung: Settings → Connections → Mobile Hotspot and Tethering.
My phone says 'No Service' — what should I do?
- Restart the phone
- Turn Airplane Mode on and off
- Check the SIM is seated correctly
- Update carrier settings
- Call 1-800-188-7575
Lost, stolen or damaged phone
Call 1-800-188-7575 right away so we can suspend the line and explain replacement options. Need only a SIM? Call 1-674-229-4469.
Keep your Lifeline active
Use your service at least once every 30 days (a call, text or data session) and recertify every year.